[rt-users] Question about priority escalation

[Oscar Gonzalez]

Thanks a lot, I missed that doc! I think that will do it as it is not
currently setup.

Oscar Gonzalez
aim - mastervr6
-----Original Message-----
From: Sam Snow [mailto:sam.snow at christianheritageschool.org] 
Sent: Tuesday, March 29, 2005 10:06 AM
To: Oscar Gonzalez
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Question about priority escalation

Oscar Gonzalez said:
> Hi, thanks in advance for any help you can provide.
>
>
>
> We are using. RT 3.2.1 and we thought that by setting an initial
> priority (say 3) and a final priority (say 8) as time progresses, the
> priority would increase.  This is not the case right now, can you tell
> me if I'm correct about this and how to fix it?  We are setting a
> start-date and time and an finish-date and time but the priority
remains
> as the initial priority until the ticket is resolved.
>
>
>
> Any ideas? Thanks.
>
>
>
> Oscar
>
>
>

Have you set up your cron job to trigger the priority change? See
http://wiki.bestpractical.com/index.cgi?ConfigureEscalation

Sam