[rt-users] Question about priority escalation

[Sam Snow]

Oscar Gonzalez said:
> Hi, thanks in advance for any help you can provide.
>
>
>
> We are using. RT 3.2.1 and we thought that by setting an initial
> priority (say 3) and a final priority (say 8) as time progresses, the
> priority would increase.  This is not the case right now, can you tell
> me if I'm correct about this and how to fix it?  We are setting a
> start-date and time and an finish-date and time but the priority remains
> as the initial priority until the ticket is resolved.
>
>
>
> Any ideas? Thanks.
>
>
>
> Oscar
>
>
>

Have you set up your cron job to trigger the priority change? See
http://wiki.bestpractical.com/index.cgi?ConfigureEscalation

Sam