[rt-users] Re: Could not load a valid user

[Russell Mosemann]

On Wed, 30 Mar 2005, Stephane Bortzmeyer wrote:

> > RT could not load a valid user, and RT's configuration does not allow
> > for the creation of a new user for this email (alix.guillard at nic.fr).
> > 
> > You might need to grant 'Everyone' the right 'CreateTicket' for the
> > queue general.
> 
> But Everyone has the right (both in the Queue and Global). Where
> should I search?

Most likely, a user already exists with that same email address, or the
user is replying to a comment and does not have rights to comment on a
ticket (use reply, instead).

----
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Milk of Magnesia is not a dairy product."