[rt-users] RTFM with URL referencing ticket# in the message body

[Mike Patterson]

I would like to have a RTFM, or some other quick link that I can inject 
into a correspondence
that I can send out to users that references the current TicketId in the 
body of the message.

I'm sending people to a custom URL where they can answer additional 
questions about their ticket.  This form requires the ticket# in the URL.
In the example below, I'd like the current Ticket Number (e.g. ticket 
#7122) to show up at the end of the URL I'm mailing them.

The message would say something like this:
-----------------------------------
Before we can proceed with your request, please answer the additional 
items on this form:
http://myserver.myuniversity.edu/moreinfo.php?ticket=7122
Thank You,
IS HelpDesk
-----------------------------------

I experimented with copying the Scrip "Template" syntax without luck 
(e.g. {$Ticket->id} )  into the RTFM body.
I realize we could have a copy and paste the ticket #, or ask them to do 
it themselves, but wherever there's room for user error, we'll probably 
find it.

Thanks in advance,
Mike