[rt-users] rtname, namespace, etc

[Leo List]

Our Customer support desk supports a number of different Web Based 
applications. These applications have different support email addresses 
and different domains. Ideally, I would like to run RT out of one 
configuration and database, but I guess that only one $rtname is 
supported. While I know how to change the templates to generate 
different replies for different queues, I don't know how to set RT up 
when a customer replies as by all accounts this uses $rtname.

When I change the wording of the default auto reply template from

Please include the string:

         [{$rtname} #{$Ticket->id}]


to

Please include the string:

         myname.com.au [ #{$Ticket->id}]


The generated message meets our requirements, but when someone replies 
to the message a new ticket is generated. I know why this happens, but 
would like a to find a way around this if possible.



Thanks,

Leo