[rt-users] Approval questions/bugs

[Brandon Pulsipher]

Nope, that doesn't work.

I've received no replies to my questions about the RT approval
mechanism.  Is there any resource to provide some answers?

Thanks.

-Brandon

-----Original Message-----
From: Ennis William McCaffrey [mailto:ennis at mail.twcgb.net] 
Sent: Monday, May 02, 2005 7:45 AM
To: Brandon Pulsipher
Subject: Re: [rt-users] Approval questions/bugs

Brandon:

I "think" that if you put a __ as the first two characters of the name
of your 
approvals queue the queue will not show up in the queue list.

I think that's the way it works.

Ennis

>
>We are testing the approval mechanism in RT and I have come across some
>questions.  We are using v3.4.1.  Any help is greatly appreciated.  The
>Wiki and searching the mailing list got us most of the way there.
>
>I have a few questions:
>
>. Is there any way to put a link in the approval email, so the approver
>can just click the link, authenticate, and be done.  
>
>. Any way to approve by email?  I realize this may not be quite as
>secure, but we'd be interested in trying it.
>
>. Is there any way to hide my PO-Approvals queue from showing up on the
>main RT page?  Since nobody every sees the tickets in it, I'd just
>assume hide it somehow.
>
>. The email that goes out to approvers goes from 'The RT System itself
>via RT'.  I cannot find anywhere to change that.
>
>. How can I change the auto reply template for just this queue, so the
>requestor knows their ticket is awaiting approval?  I can change the
>global template, but how do I overwrite that for this queue?
>
>
>
>. BUGS:  There seems to be a few bugs in the approval stuff.  First,
the
>'Approval Passed' template has the wording 'Ticket Rejected'.  Second,
>when I look at a ticket pending approval, the link for 'Depends on'
>doesn't work.  It is missing a / between the hostname and the URL, so I
>get a URL like:
>	http://rthostTickets/Display.html?id=123
>This was fixed by adding a trailing slash to the base URL in the
>SiteConfig file, but it says that shouldn't be necessary.  If these
>aren't real bugs, sorry, but they seemed to be so.
>
>. SUGGESTIONS:  The button to approve emails on the approvals page is
>named 'Show Approvals'.  Rename the button to something like 'Update
>Approvals'.  Another suggestion would to have a way to approve a
ticket,
>right on the ticket details page.  It's someone inconvenient to have to
>go to the approvals section.
>
>
>Thank you!
>
>-Brandon
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>
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>

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis at Mail.TWCGB.NET