[rt-users] Approval questions/bugs

[Ruslan Zakirov]

Brandon Pulsipher wrote:

>Nope, that doesn't work.
>
>I've received no replies to my questions about the RT approval
>mechanism.  Is there any resource to provide some answers?
>  
>
In mail archives only I think:
http://wiki.bestpractical.com/index.cgi?MailingListArchives

>Thanks.
>
>-Brandon
>
>-----Original Message-----
>From: Ennis William McCaffrey [mailto:ennis at mail.twcgb.net] 
>Sent: Monday, May 02, 2005 7:45 AM
>To: Brandon Pulsipher
>Subject: Re: [rt-users] Approval questions/bugs
>
>Brandon:
>
>I "think" that if you put a __ as the first two characters of the name
>of your 
>approvals queue the queue will not show up in the queue list.
>
>I think that's the way it works.
>
>Ennis
>
>  
>
>>We are testing the approval mechanism in RT and I have come across some
>>questions.  We are using v3.4.1.  Any help is greatly appreciated.  The
>>Wiki and searching the mailing list got us most of the way there.
>>
>>I have a few questions:
>>
>>. Is there any way to put a link in the approval email, so the approver
>>can just click the link, authenticate, and be done.  
>>
>>. Any way to approve by email?  I realize this may not be quite as
>>secure, but we'd be interested in trying it.
>>
>>. Is there any way to hide my PO-Approvals queue from showing up on the
>>main RT page?  Since nobody every sees the tickets in it, I'd just
>>assume hide it somehow.
>>
>>. The email that goes out to approvers goes from 'The RT System itself
>>via RT'.  I cannot find anywhere to change that.
>>
>>. How can I change the auto reply template for just this queue, so the
>>requestor knows their ticket is awaiting approval?  I can change the
>>global template, but how do I overwrite that for this queue?
>>
>>
>>
>>. BUGS:  There seems to be a few bugs in the approval stuff.  First,
>>    
>>
>the
>  
>
>>'Approval Passed' template has the wording 'Ticket Rejected'.  Second,
>>when I look at a ticket pending approval, the link for 'Depends on'
>>doesn't work.  It is missing a / between the hostname and the URL, so I
>>get a URL like:
>>	http://rthostTickets/Display.html?id=123
>>This was fixed by adding a trailing slash to the base URL in the
>>SiteConfig file, but it says that shouldn't be necessary.  If these
>>aren't real bugs, sorry, but they seemed to be so.
>>
>>. SUGGESTIONS:  The button to approve emails on the approvals page is
>>named 'Show Approvals'.  Rename the button to something like 'Update
>>Approvals'.  Another suggestion would to have a way to approve a
>>    
>>
>ticket,
>  
>
>>right on the ticket details page.  It's someone inconvenient to have to
>>go to the approvals section.
>>
>>
>>Thank you!
>>
>>-Brandon
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>>    
>>
>
>Ennis McCaffrey
>
>Time Warner Cable
>Digital Network Engineer
>
>1001 West Kennedy Avenue
>PO Box 145
>Kimberly, WI 54136
>
>(920) 831-9220 Office
>(920) 378-0416 Cell
>
>Ennis at Mail.TWCGB.NET
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>  
>