[rt-users] removing users from a group crashes mysql & apache

[Sam Snow]

John Hixson said:
> Hi guys,
>   We are running  debian linux here (3.1 sarge), mysql 4.1.11, apache
> 1.3 with mod_perl, and RT 3.4.1. All of these are debian packages.
> Previously we were running RT 3.0.7 and ran the various upgrade scripts
> to be current with 3.4.1. Ever since the upgrade whenever you attempt to
> remove a user from a group, it will crash apache and mysql. Here is what
> repeatedly occurs in syslog and apache's error_log when this happens:
>
> syslog output:
>
> May  3 11:23:14 4is RT: ACE 400 couldn't load its principal object
> (/usr/share/request-tracker3.4/lib/RT/ACE_Overlay.pm:846)
> May  3 11:23:14 4is RT: Couldn't load 1 from the users database.
> (/usr/share/request-tracker3.4/lib/RT/CurrentUser.pm:145)
> May  3 11:23:14 4is RT: ACE 400 couldn't load its principal object
> (/usr/share/request-tracker3.4/lib/RT/ACE_Overlay.pm:846)
> May  3 11:23:14 4is RT: Couldn't load 1 from the users database.
> (/usr/share/request-tracker3.4/lib/RT/CurrentUser.pm:145)
> May  3 11:23:14 4is RT: ACE 400 couldn't load its principal object
> (/usr/share/request-tracker3.4/lib/RT/ACE_Overlay.pm:846)
> May  3 11:23:14 4is RT: Couldn't load 1 from the users database.
> (/usr/share/request-tracker3.4/lib/RT/CurrentUser.pm:145)
> May  3 11:23:14 4is RT: ACE 400 couldn't load its principal object
> (/usr/share/request-tracker3.4/lib/RT/ACE_Overlay.pm:846)
> May  3 11:23:14 4is RT: Couldn't load 1 from the users database.
> (/usr/share/request-tracker3.4/lib/RT/CurrentUser.pm:145)
> May  3 11:23:14 4is RT: ACE 400 couldn't load its principal object
> (/usr/share/request-tracker3.4/lib/RT/ACE_Overlay.pm:846)
>
> error_log output:
>
> [Tue May  3 11:23:23 2005] [warn] child process 12853 did not exit,
> sending another SIGHUP
<snip>
>
> This continues until mysql crashes. If anybody has any ideas on why this
> occurs I would appreciate hearing how to go about fixing it. We have
> been unable to deprovision several users since upgrading.
>
> Thank you,
> John Hixson
>
> --
> John Hixson
> Database Analyst/Programmer
> InReach Internet
> jhixson74 at inreach.com
> Phone: (209) 320 - 4377
> Cell: (209) 403 - 3542
>
>

Looks like this is a known bug:
http://gossamer-threads.com/lists/rt/users/43572?search_string=remove%20group;#43572