[rt-users] auto take ticket

[Andrew Xenides]

Thanks for that, but I think you meant
> my $ticket = $self->TicketObj;
> if ($ticket->Owner eq "Nobody") {
>     return undef;
> }

if ($ticket->Owner ne "Nobody") {
    return undef;
}

Hrm... It seems that it doesn't work with either.

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 

> -----Original Message-----
> From: Joby Walker [mailto:joby at u.washington.edu] 
> Sent: Tuesday, 3 May 2005 4:02 PM
> To: Andrew Xenides
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] auto take ticket
> 
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> Andrew Xenides wrote:
> > is it possible to make tickets "take" automatically when 
> you reply to them?
> >  
> 
> This is very easy to do with a Scrip:
> 
> - ------------------------------------------------------------
> Description: On Reply set Owner
> Condition: On Correspond
> Action: User Defined
> Template: Global Template: Blank
> Stage: TransactionCreate
> 
> Custom action preparation code:
> my $ticket = $self->TicketObj;
> if ($ticket->Owner eq "Nobody") {
>     return undef;
> }
> my $trans = $self->TransactionObj;
> if (!$trans->CurrentUserHasRight("TakeTicket")) {
>     return undef;
> }
> $self->{'newowner'} = $trans->Creator;
> return 1;
> 
> Custom action cleanup code:
> $self->TicketObj->SetOwner($self->{'newowner'});
> return 1;
> - ------------------------------------------------------------
> 
> jbw
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