[rt-users] auto take ticket

[Ruslan U. Zakirov]

Hm, it's documented allready :)
http://wiki.bestpractical.com/index.cgi?AutoSetOwner

Andrew Xenides wrote:
> Thanks for that, but I think you meant
> 
>>my $ticket = $self->TicketObj;
>>if ($ticket->Owner eq "Nobody") {
>>    return undef;
>>}
> 
> 
> if ($ticket->Owner ne "Nobody") {
>     return undef;
> }
> 
> Hrm... It seems that it doesn't work with either.
> 
> Andrew Xenides
> Web Developer
> EscapeNet 
> 465 South Road
> Keswick SA 5035
> T: (08) 8292 5200
> F: (08) 8292 5299
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> W: http://www.esc.net.au
> 
>  
> 
> 
>>-----Original Message-----
>>From: Joby Walker [mailto:joby at u.washington.edu] 
>>Sent: Tuesday, 3 May 2005 4:02 PM
>>To: Andrew Xenides
>>Cc: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] auto take ticket
>>
>>-----BEGIN PGP SIGNED MESSAGE-----
>>Hash: SHA1
>>
>>Andrew Xenides wrote:
>>
>>>is it possible to make tickets "take" automatically when 
>>
>>you reply to them?
>>
>>> 
>>
>>This is very easy to do with a Scrip:
>>
>>- ------------------------------------------------------------
>>Description: On Reply set Owner
>>Condition: On Correspond
>>Action: User Defined
>>Template: Global Template: Blank
>>Stage: TransactionCreate
>>
>>Custom action preparation code:
>>my $ticket = $self->TicketObj;
>>if ($ticket->Owner eq "Nobody") {
>>    return undef;
>>}
>>my $trans = $self->TransactionObj;
>>if (!$trans->CurrentUserHasRight("TakeTicket")) {
>>    return undef;
>>}
>>$self->{'newowner'} = $trans->Creator;
>>return 1;
>>
>>Custom action cleanup code:
>>$self->TicketObj->SetOwner($self->{'newowner'});
>>return 1;
>>- ------------------------------------------------------------
>>
>>jbw
>>-----BEGIN PGP SIGNATURE-----
>>Version: GnuPG v1.4.1 (MingW32)
>>Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org
>>
>>iD8DBQFCdxrPgA0gpghkf88RAtcJAKDRmfyhvqPHZ5vez0qr6VGQX1L1JQCdF8aJ
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>>=Nuj1
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>>
>>
> 
> 
> 
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