[rt-users] Rejecting queue change?

[Matthew Watson]

Heya.

 

 We are currently looking for a nice way to stop tickets with
unprivileged requestors from being transferred into a certain queue.

 

Currently the nicest way I can think of, which doesn't involve actually
putting exceptions into RT::Ticket_Overlay::SetQueue is to create a
scrip which checks if the transaction is a queue change and if the
ticket has unprivileged requestors, and if that is the case, move the
ticket back into the original queue and perhaps put a comment on the
ticket ("Bad bad staff member, you aren't meant to do this"), but that
seems a bit cludgy.. Is there any other way to do it? Ideally it would
be nice if the scrip condition could actually stop the transaction
happening.

 

 

Regards

 

--

Matthew Watson

Netspace Online Systems

(03) 98110010

 


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