[rt-users] ClickableLinks

[Brandon Pulsipher]

Thank you Dirk.  I rolled back the patch and installed this.  After
figuring out how badly the browser was messing up the file and getting
via telnet to port 80, it's in and working well.

I'd suggest the Wiki be updated to use this solution, since it doesn't
involve a patch.

Only issue I see is that if the query string is long enough to wrap, it
breaks.  This callback must get processed after the code that inserts
HTML new lines "<BR>" to make the comments more readable.  Not sure if
that's done when adding the comments or not.  If there's a way around
this, let me know.

Thank you very much!

-----Original Message-----
From: Dirk Pape [mailto:pape-rt at inf.fu-berlin.de] 
Sent: Saturday, May 14, 2005 3:20 AM
To: Brandon Pulsipher; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] ClickableLinks

Hello Brandon,

--Am 13. Mai 2005 12:18:32 -0600 schrieb Brandon Pulsipher 
<brandonp at omniture.com>:

> I've implemented the ClickableLinks patch:
>
> http://wiki.bestpractical.com/index.cgi?ClickableLinks
>
> from the Wiki.  This works except that it doesn't include the query
> string in  the link.

instead of using the patch from the wiki you can use the callback, I
have 
implemented: 
<http://page.mi.fu-berlin.de/~pape/rt3/Callbacks/MI/Ticket/Elements/Show
MessageStanza/Default>.

It supports some other URL types and avoids patching source. Just create
a 
directory
$your-rt-path/local/html/Callbacks/MI/Ticket/Elements/ShowMessageStanza/
and put the file in there.

I dont know if it solves your problem though.

Regards, Dirk.