[rt-users] Can not see original ticket in approval queue "history"

[Michael Pelletier]

Hello,

I have been successful in setting up the AD integration and approvals. I
noticed one thing in the approvals queue. The original ticket does not
seem to be copied into the approvals queue. In other words, I would like
to send the whole text body when I send a message out saying "A ticket
has been created that needs your approval". Does anyone know how I can
do this?


Michael