[rt-users] auto take ticket

[Vicki Stanfield]

Ruslan U. Zakirov wrote:

> Hm, it's documented allready :)
> http://wiki.bestpractical.com/index.cgi?AutoSetOwner
>
> Andrew Xenides wrote:
>
>> Thanks for that, but I think you meant
>>
>>> my $ticket = $self->TicketObj;
>>> if ($ticket->Owner eq "Nobody") {
>>>    return undef;
>>> }
>>
>>
>>
>> if ($ticket->Owner ne "Nobody") {
>>     return undef;
>> }
>>
>> Hrm... It seems that it doesn't work with either.
>>
>> Andrew Xenides
>> Web Developer
>> EscapeNet 465 South Road
>> Keswick SA 5035
>> T: (08) 8292 5200
>> F: (08) 8292 5299
>> E: andrew at staff.esc.net.au
>> W: http://www.esc.net.au
>>
>>  
>>
>>
>>> -----Original Message-----
>>> From: Joby Walker [mailto:joby at u.washington.edu] Sent: Tuesday, 3 
>>> May 2005 4:02 PM
>>> To: Andrew Xenides
>>> Cc: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] auto take ticket
>>>
>>> -----BEGIN PGP SIGNED MESSAGE-----
>>> Hash: SHA1
>>>
>>> Andrew Xenides wrote:
>>>
>>>> is it possible to make tickets "take" automatically when 
>>>
>>>
>>> you reply to them?
>>>
>>>>
>>>
>>> This is very easy to do with a Scrip:
>>>
>>> - ------------------------------------------------------------
>>> Description: On Reply set Owner
>>> Condition: On Correspond
>>> Action: User Defined
>>> Template: Global Template: Blank
>>> Stage: TransactionCreate
>>>
>>> Custom action preparation code:
>>> my $ticket = $self->TicketObj;
>>> if ($ticket->Owner eq "Nobody") {
>>>    return undef;
>>> }
>>> my $trans = $self->TransactionObj;
>>> if (!$trans->CurrentUserHasRight("TakeTicket")) {
>>>    return undef;
>>> }
>>> $self->{'newowner'} = $trans->Creator;
>>> return 1;
>>>
>>> Custom action cleanup code:
>>> $self->TicketObj->SetOwner($self->{'newowner'});
>>> return 1;
>>> - ------------------------------------------------------------
>>>
>>> jbw
>>> -----BEGIN PGP SIGNATURE-----
>>> Version: GnuPG v1.4.1 (MingW32)
>>> Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org
>>>
>>> iD8DBQFCdxrPgA0gpghkf88RAtcJAKDRmfyhvqPHZ5vez0qr6VGQX1L1JQCdF8aJ
>>> hVvuYjchaWP3UhXPBmedy4A=
>>> =Nuj1
>>> -----END PGP SIGNATURE-----
>>>
>>>
>>
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

This is for all tickets no matter what queue? How do I change it to only 
do this for a specific queue?

Vicki