[rt-users] Problems with autoreply when users cc RT

[Nils-Erik Svangård]

Hi!
Im using RT3.2.1 and when users cc RT they dont get a autoreply so they 
dont know what ticket number they have.
Has anyone had a similar problem, is this solved in more recent versions?
How do I fix it?
/nisse

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	       Datorcentralen Luelå tekniska universitet	  
	Name:	Nils-Erik Svangård	e-mail:	nisse at dc.ltu.se	  
	Ph:	+46-920-49244		URL:http://www.dc.ltu.se  
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