[rt-users] Overriding Default Autoreply

[Stephen Turner]

At Sunday 5/8/2005 10:49 PM, Dave Edwards wrote:
>* Jesse Vincent [2005-05-08T22:14-0400]:
> >
> > A queue-specific template with the same name as a global template will
> > replace the global template in scrips for that queue.
>
>Ah, that's very cool!  Thanks, Jesse.  Andrew X., I thank you too.

Although if you want to disable autoreplies for certain queues, you'll have 
to go back to either tweaking the global scrip or disabling the global 
scrip & enabling on a per-queue basis. We started with the former and 
switched to the latter. Editing a long if statement in the global scrip was 
too error prone - too easy to make a syntax error and disable the scrip for 
everyone in the system. The per-queue scrip approach avoids that and allows 
more flexibility in naming templates - queue admins don't have to remember 
to name their templates the same as the global templates.

Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)