[rt-users] Viewing all resolved tickets

[Tom Morgan]

Tom Morgan wrote:

> Is there a way that RT can show all resolved tickets possibly in it 
> own queue or something to that affect? I have looked at the 
> documentation and don't see anything that could help me with this. I 
> have an operator that works here who claims that another company she 
> worked for had something like this. I know we can query all resolved 
> tickets a number of ways but I have a feeling some of the sales people 
> here will not care for that. So if anyone can point me in the right 
> direction I would be grateful. Thank you in advance.
>
ok so what I did was add 2 colums to the "quicksearch" I also added 
stalled on there as well. I edited 
/usr/local/share/html/Elements/Quicksearch

-- 
Tom Morgan
tmorgan at synacor.com