[rt-users] using with exchange 2000

[Jason A. Diegmueller]

We do the same thing, but rt.domain.com (our equivilent to your 
helpdesk.domain.com) has an MX record pointing directly at the RT server, 
which runs sendmail.  This allows the general Internet to send email to 
queuename at rt.ddomain.com without having to hop through our Exchange server.

We then have backup MX records for rt.domain.com, and those hosts are 
configured to queue up mail in the event the RT server is down (upgrading, 
maintenance, etc).

On RT we run things through SpamAssassin first, because we were getting a lot 
of spam in our public queues.

-jd

On Tue, 10 May 2005, Atom Powers wrote:

>
> I have an "contact" set up in my MS Exchange organization to send mail
> destined to "*@helpdesk.domain.com" to my RT server; the rt server reads the
> "to" address and processes it into the correct queue. And the queue has the
> reply address "helpdesk at helpdesk.domain.com".
>
> If I send a message to helpdesk at helpdesk.domain.com MS exchange forwards it
> to helpdesk.domain.com; on the RT server I have this in my aliases file:
> helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action
> correspond --url http://helpdesk.domain.com/helpdesk"
> I have a similar entry in my aliases file for each of my queues.
>
> ----
> Perfection is just a word I use occasionally with mustard.
>
> Atom Powers
> Systems Administrator
> Pyramid Breweries Inc.
> 206.682.8322 x251
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jonathan Jesse
> Sent: Tuesday, May 10, 2005 12:34 PM
> To: spiv007; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] using with exchange 2000
>
> Spiv007,
>
> I am using Exchange 2k3 here, I have RT sending email out through my smtp
> server, however I don't have the other way flowing.  Would be interested to
> hear/read when you get it to work.
>
> Jonathan Jesse
> Network+, Linux+, A+
> MCSA
> Network Specialist
> Founders Trust Personal Bank
>
> This page and any accompanying documents contain confidential information
> intended for a specific individual and purpose.  If you are not the intended
> recipient, you are hereby notified that any disclosure, copying,
> distribution, or use of the information contained herein (including any
> reliance thereon) is strictly prohibited.  If you received this transmission
> in error, please immediately contact the sender and destroy the material in
> its entirety, whether in electronic or hard copy format.
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of spiv007
> Sent: Tuesday, May 10, 2005 3:31 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] using with exchange 2000
>
> if im runnging a exchnage 2lk server how can i get the email from the
> exchange server to my linux box to inject the email into a ticket?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>