[rt-users] using with exchange 2000

[Norton, Ian]

Hi Jonathan,

The technique referred to by Atom is known as a mail enabled contact
within exchange.
More details at http://support.microsoft.com/?kbid=281926.

This may be of interest to you once your incoming mail is sorted.

We're using this technique to make RT queues appear in the exchange
global address list.

Regards, Ian.
--
Ian Norton
Mail & Systems Support
University of Lancaster

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Atom
Powers
Sent: 10 May 2005 20:40
To: Jonathan Jesse; spiv007; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

 
I have an "contact" set up in my MS Exchange organization to send mail
destined to "*@helpdesk.domain.com" to my RT server; the rt server reads
the "to" address and processes it into the correct queue. And the queue
has the reply address "helpdesk at helpdesk.domain.com".

If I send a message to helpdesk at helpdesk.domain.com MS exchange forwards
it to helpdesk.domain.com; on the RT server I have this in my aliases
file:
helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action
correspond --url http://helpdesk.domain.com/helpdesk"
I have a similar entry in my aliases file for each of my queues.

----
Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jonathan
Jesse
Sent: Tuesday, May 10, 2005 12:34 PM
To: spiv007; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Spiv007,

I am using Exchange 2k3 here, I have RT sending email out through my
smtp server, however I don't have the other way flowing.  Would be
interested to hear/read when you get it to work.

Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank
 
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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of spiv007
Sent: Tuesday, May 10, 2005 3:31 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] using with exchange 2000

if im runnging a exchnage 2lk server how can i get the email from the
exchange server to my linux box to inject the email into a ticket?
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