[rt-users] RT System

[Ruslan U. Zakirov]

Andrew Xenides wrote:
> Ok,
>  
> i have that script that is set to change the owner of the job to the 
Andrew, here is no extrasensory individuals on the list!

> person that changes it automatically. I have it set to make the change 
> "on change status". now this works fine all except for 1 user.
>  
> i will show you what i mean.
>  
andrew replied and set new status himself.
> Tue May 10 10:53:38 2005  *andrew - Correspondence added *  
> Tue May 10 10:53:39 2005  *andrew- Status changed from new to open*
> Tue May 10 10:53:39 2005  *RT_System - Given to andrew*
> ** 
> all good.
> example 2
michael replied, but didn't change status and RT uses autoopen on 
correspondence code so actor of the second transaction(status change) is 
RT_SystemUser.
>  
> *michael - Correspondence added*
> *RT_System - Status changed from new to open*
> *RT_System - Given to RT_System*
> ** 
> any ideas, anyone? anyone? bueller?
Set different condition for that action, for example OnAnyTransaction.

I also updated http://wiki.bestpractical.com/index.cgi?AutoSetOwner for 
this corner case.

> 
> **Andrew Xenides
> ****Web Developer
> ****EscapeNet
> ****465 South Road
> ****Keswick SA 5035
> ****T: (08) 8292 5200
> ****F: (08) 8292 5299
> ****E: andrew at staff.esc.net.au <mailto:andrew at staff.esc.net.au>
> ****W: http://www.esc.net.au**
> 
>  
> 
> 
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