[rt-users] RT System

[Andrew Xenides]

Hi,

Its ok, I worked it all oout, the andrew user had more rights than the
michael user.

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 

> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:Ruslan.Zakirov at miet.ru] 
> Sent: Thursday, 12 May 2005 4:48 PM
> To: Andrew Xenides
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT System
> 
> Andrew Xenides wrote:
> > Ok,
> >  
> > i have that script that is set to change the owner of the 
> job to the 
> Andrew, here is no extrasensory individuals on the list!
> 
> > person that changes it automatically. I have it set to make 
> the change 
> > "on change status". now this works fine all except for 1 user.
> >  
> > i will show you what i mean.
> >  
> andrew replied and set new status himself.
> > Tue May 10 10:53:38 2005  *andrew - Correspondence added *  
> > Tue May 10 10:53:39 2005  *andrew- Status changed from new to open*
> > Tue May 10 10:53:39 2005  *RT_System - Given to andrew*
> > ** 
> > all good.
> > example 2
> michael replied, but didn't change status and RT uses autoopen on 
> correspondence code so actor of the second transaction(status 
> change) is 
> RT_SystemUser.
> >  
> > *michael - Correspondence added*
> > *RT_System - Status changed from new to open*
> > *RT_System - Given to RT_System*
> > ** 
> > any ideas, anyone? anyone? bueller?
> Set different condition for that action, for example OnAnyTransaction.
> 
> I also updated 
> http://wiki.bestpractical.com/index.cgi?AutoSetOwner for 
> this corner case.
> 
> > 
> > **Andrew Xenides
> > ****Web Developer
> > ****EscapeNet
> > ****465 South Road
> > ****Keswick SA 5035
> > ****T: (08) 8292 5200
> > ****F: (08) 8292 5299
> > ****E: andrew at staff.esc.net.au <mailto:andrew at staff.esc.net.au>
> > ****W: http://www.esc.net.au**
> > 
> >  
> > 
> > 
> > 
> --------------------------------------------------------------
> ----------
> > 
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> > 
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> 
>