[rt-users] The last update says "Status changed from new to open" but Basic says..

[Jesse Vincent]

> I have this ticket newly created ticket owned by
> nobody. After a while, I have taken it. Then added
> some comments on it. After commenting it, it now says:
 
 
> The very last line next to outgoing email says:
> 
> Thu May 12 07:45:03 2005   yanyan - Status changed
> from new to open
> 
>  What's more is that, in the Basic field, it really
> says that the status was resolved.

Can you send us the full transaction history for that ticket from the
database? Also, are there any notes in the error log?