[rt-users] The last update says "Status changed from new to open" but Basic says..

[jay alvarez]

Hi,
  
   Do you have any idea what might have caused this
error in rt3.4.1?


I have this ticket newly created ticket owned by
nobody. After a while, I have taken it. Then added
some comments on it. After commenting it, it now says:

Thu May 12 07:45:03 2005   RT_System - Outgoing email
about a comment recorded


The very last line next to outgoing email says:

Thu May 12 07:45:03 2005   yanyan - Status changed
from new to open


Now, when I look at my top 10 highest priority owned
ticket, the ticket was gone.

And when I try to search it, choosing the resolved in
status combobox from the query builder, I found it.
How can this have happened? I didn't resolved it.
Looking at the ticket, it has exactly the same lines I
stated above, located at the bottom of the ticket. It
didn't even say: the ticket was changed from open to
resolved or whatever.
 What's more is that, in the Basic field, it really
says that the status was resolved.


Any idea?









		
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