[rt-users] using with exchange 2000

[Norton, Ian]

Hi Jesse,

I'll be happy to help with the exim setup - it's fairly simple.
We're using exim both on our main mail hubs and on our RT system.
We have exchange sitting on our internal network behind the exim
systems.

Our rt addresses are relayed through the front systems and are then
delivered to the
box running RT.  We're using a separate alias file to drive the RT
addresses so that 
it can be auto generated without affecting anything else.

Our RT exim configure file contains the following router definition:

rt_aliases:
  driver = redirect
  allow_defer
  allow_fail
  data = ${lookup{$local_part}lsearch{TABLES/aliases.rt}}
  file_transport = address_file
  pipe_transport = address_pipe
  retry_use_local_part

It's just a copy of the system_aliases router with a different filename.

We're generating the alias file using the following script:

http://www.lancs.ac.uk/~norton/dev/rt/rt-aliases

The exchange bits will only be useful to you once you have everything up
and running.

Hope that helps you.

Regards, Ian.

-----Original Message-----
From: Jonathan Jesse [mailto:jjesse at ftpb.com] 
Sent: 12 May 2005 19:22
To: Norton, Ian
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] using with exchange 2000

Do I have to change my mail config?  This is the first time I have setup
mail on a linux box so I'm very new at it.  Currently exim4 is running
and is bouncing email off my Exchange server's smtp server.  Do I need
to install a different mail program?  Is there a site that can help me
configure this properly?



On Wed, 2005-05-11 at 10:45 +0100, Norton, Ian wrote:
> Hi Jonathan,
> 
> The technique referred to by Atom is known as a mail enabled contact 
> within exchange.
> More details at http://support.microsoft.com/?kbid=281926.
> 
> This may be of interest to you once your incoming mail is sorted.
> 
> We're using this technique to make RT queues appear in the exchange 
> global address list.
> 
> Regards, Ian.
> --
> Ian Norton
> Mail & Systems Support
> University of Lancaster
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Atom 
> Powers
> Sent: 10 May 2005 20:40
> To: Jonathan Jesse; spiv007; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] using with exchange 2000
> 
>  
> I have an "contact" set up in my MS Exchange organization to send mail

> destined to "*@helpdesk.domain.com" to my RT server; the rt server 
> reads the "to" address and processes it into the correct queue. And 
> the queue has the reply address "helpdesk at helpdesk.domain.com".
> 
> If I send a message to helpdesk at helpdesk.domain.com MS exchange 
> forwards it to helpdesk.domain.com; on the RT server I have this in my

> aliases
> file:
> helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue HelpDesk --action 
> correspond --url http://helpdesk.domain.com/helpdesk"
> I have a similar entry in my aliases file for each of my queues.
> 
> ----
> Perfection is just a word I use occasionally with mustard.
> 
> Atom Powers
> Systems Administrator
> Pyramid Breweries Inc.
> 206.682.8322 x251
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
> Jonathan Jesse
> Sent: Tuesday, May 10, 2005 12:34 PM
> To: spiv007; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] using with exchange 2000
> 
> Spiv007,
> 
> I am using Exchange 2k3 here, I have RT sending email out through my 
> smtp server, however I don't have the other way flowing.  Would be 
> interested to hear/read when you get it to work.
> 
> Jonathan Jesse
> Network+, Linux+, A+
> MCSA
> Network Specialist
> Founders Trust Personal Bank
>  
> This page and any accompanying documents contain confidential 
> information intended for a specific individual and purpose.  If you 
> are not the intended recipient, you are hereby notified that any 
> disclosure, copying, distribution, or use of the information contained

> herein (including any reliance thereon) is strictly prohibited.  If 
> you received this transmission in error, please immediately contact 
> the sender and destroy the material in its entirety, whether in 
> electronic or hard copy format.
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of spiv007
> Sent: Tuesday, May 10, 2005 3:31 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] using with exchange 2000
> 
> if im runnging a exchnage 2lk server how can i get the email from the 
> exchange server to my linux box to inject the email into a ticket?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com