[rt-users] Warning error when I try and run rt-escalate

[Ravin Mathoora]

Hi, I have just installed rt-escalate for escalating tickets. When I run the
script, I get the following error in the rt.log:

 

Use of uninitialized value in concatenation (.) or string at
/opt/rt3/lib/RT/Tickets_Overlay_SQL.pm line 384. (opt/rt3//lib/RT.pm:232)

 

There is not priority number change on the tickets that are older than a
day.

 

Also, can the priority be changed per hour using rt-escalate?

 

Thanks in advance for the help

 

Best Regards,

Ravin

_________________________________

 



Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

 

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