[rt-users] RHEL FastCGI Problems

[Drew Barnes]

DocumentRoot looks like it might be broken.  It should be (I think) 
/opt/rt3/share/html/

Michael H. Brown wrote:

> I have RT 3.4.2 installed on RHEL 4 with all the current updates.  I 
> am able to run through the installation without any errors and RT 
> installs successfully.  I edited the httpd.conf file according to the 
> instructions on wiki.bestpractical.com and the apache service starts 
> successfully.  I can get to the login page and login but it never 
> makes it to the index.html page.  I get a 404 error and in the error 
> logs for apache I get a message about index.html not being found.
>
>  
>
> Here is my httpd.conf configuration for the virtual host:
>
>  
>
>      NameVirtualHost *:80
>
>  <VirtualHost *:80>
>
>  ServerAdmin root
>
>  DocumentRoot /var/www/html/
>
>  # Adding the following for RT (the ticket tracker)
>
>  AddHandler fastcgi-script fcgi
>
>  <Directory "/opt/rt3/share/html">
>
>  Options FollowSymLinks ExecCGI
>
>  AllowOverride None
>
>  </Directory>
>
>  # Pass through requests to display images
>
>  Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
>
>  </VirtualHost>
>
>  FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
>
>  ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi
>
>  
>
>  
>
> Here are the errors that I am getting in the error.log file:
>
>  
>
>  [Mon May 16 13:16:02 2005] [notice] FastCGI: process manager 
> initialized (pid 12536)
>
> [Mon May 16 13:16:02 2005] [warn] FastCGI: server 
> "/opt/rt3/bin/mason_handler.fcgi" started (pid 12537)
>
> [Mon May 16 13:16:04 2005] [notice] mod_python: Creating 4 session 
> mutexes based on 256 max processes and 0 max threads.
>
> [Mon May 16 13:16:06 2005] [notice] Apache/2.0.52 (Red Hat) configured 
> -- resuming normal operations
>
> [Mon May 16 13:16:25 2005] [error] [client 10.0.0.29] File does not 
> exist: /var/www/html/index.html, referer: http://10.0.0.29/rt
>
> [Mon May 16 13:16:26 2005] [error] [client 10.0.0.29] File does not 
> exist: /var/www/html/favicon.ico
>
> [Mon May 16 13:30:40 2005] [error] [client 10.0.0.5] File does not 
> exist: /var/www/html/index.html, referer: http://10.0.0.29/rt
>
>  
>
>  
>
> Any help would be appreciated.
>
>  
>
>  
>
>  
>
>  
>
> Thanks,
>
>      mhb
>
>  
>
> Michael H. Brown
>
> Network Administrator
>
> Senex Services Corp.
>
> 317.613.3000 ext. 217
>
> http://www.senexservicescorp.com
>
>  
>
>  
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati