[rt-users] Don't email attachments - howto?

[Ruslan U. Zakirov]

See http://wiki.bestpractical.com/?Template for 'RT-Attach-Message'.

Kiril Todorov wrote:
> Hello List,
> 
> First, I want to apologize if I'm asking a question that has been asked
> in the archives already. I searched and couldn't find anything that is
> similiar to my question.
> 
> Okay, here is the request - is there a way to configure RT3 (3.0.10)
> not to email attachments when sending repies, notifies and so on.
> The idea is to store the attachment in RT, but in the emails that are
> sent out, to include only the correspondense with the customer and skip
> sending any binary attachments.
> 
> I hope I managed to explain everything clear enough.
> 
> Thanks in advance,
> Kiril.
> 
> 
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