[rt-users] Don't email attachments - howto?

[Kiril Todorov]

Ken O'Driscoll wrote:
> On Mon, 2005-05-16 at 11:04, Kiril Todorov wrote:
[...]
> Could you not just change the logic of how your staff reply to
> requestors?  Have them first 'comment' on the ticket and add the
> attachment there then 'reply' with the text response?
>

I'm not sure if that's an option, but I rather depend on hardcoded
configuration instead of requestor's "good will". :-)

I belive I've seen such option set in rt 2.x series, isn't there some
way to enforce it in rt3?
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