[rt-users] Scrip condition based on body of ticket?

[Ruslan U. Zakirov]

Josh wrote:
> I have a request from one of our staff that requires me to set them
> as a watcher on a ticket when it's created *if* the ticket contains a
> certain word/phrase.  However, I can't seem to get access to the body
> or subject of the ticket when it's created.  I tried something like this
> in the ScripCondition:
> 
> $self->TransactionObj->ContentObj->Content =~ m/whatever/
> 
> But no dice.  Anynoe have a pointer as to where I'm going wrong?
> I didn't manage to find anything suitable on the wiki.
Use http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
as example.

> 
> thanks
> 
> -jkl
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