[rt-users] Scrip condition based on body of ticket?

[Josh]

On Wed, May 18, 2005 at 01:12:20AM +0400, Ruslan U. Zakirov wrote:
> Josh wrote:
> >I have a request from one of our staff that requires me to set them
> >as a watcher on a ticket when it's created *if* the ticket contains a
> >certain word/phrase.  However, I can't seem to get access to the body
> >or subject of the ticket when it's created.  I tried something like this
> >in the ScripCondition:
> >
> >$self->TransactionObj->ContentObj->Content =~ m/whatever/
> >
> >But no dice.  Anynoe have a pointer as to where I'm going wrong?
> >I didn't manage to find anything suitable on the wiki.
> Use http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail
> as example.

Great, that was exactly the pointer I needed.  Works like a charm.

thanks

-jkl