[rt-users] Separating access to queues (a la CPAN)

[Drew Barnes]

Quoting William McKee <william at knowmad.com>:

> On Mon, May 16, 2005 at 02:02:03PM -0400, Stephen Turner wrote:
> > If you grant an unprivileged user access to RT, they will see the "Self
> > Service" interface - it gives visibility of their own tickets and the
> > ability to create tickets in queues they have rights to. They would still
> > have to log in though to get there.
>
> I guess I'm not clear on how an unprivileged user accesses the
> Self-Service interface. There is no link in the email that is sent out
> or on the default login page. I have found the article about Rights in
> the wiki which was useful.
>
> It referenced a page called SelfService which made no sense to me as it
> was talking about custom fields, not unprivileged user access. I also
> found SelfService referenced on the Contributions page. This made it
> look like an extension or patch but with no other link than the one
> above.

If you let unprivileged users log it, they are taken to SelfService.  It is a
very stripped down version of the regular RT interface.  To see what it looks
like, you can manually enter www.yoursite.tld/SelfService/index.html

>
>
> > I don't think RT has an interface for unauthenticated users to create
> > tickets (apart from the email interface). I think I remember this subject
> > being raised before in the mailing list but I can't find a reference.
>
> The suggestions by Drew and Jay should work fine if I need to implement
> that option. Too bad someone hasn't made an extension or patch yet for
> this feature.
>
>
> > What would be the association between an unprivileged user and a queue?
> > Would it just be the tickets she created? If so, you can grant rights to
> > the Requestor role. Then she'd have access to "her" tickets.
>
> Yes, you've got the idea. I have granted SeeQueue to Everyone but still
> do not know what the url is that she would use to see her tickets. Sorry
> if I'm being dense.
>
>
> Thanks,
> William
>
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