[rt-users] Scrips - email or web interface?

[Stephen Turner]

At Thursday 5/19/2005 08:23 AM, Ruslan Zakirov wrote:
>Stephen Turner wrote:
>
>>Is there a way in an "OnCorrespond" scrip to determine whether the 
>>correspondence was sent to RT by email or was entered through the web 
>>interface?
>
>I use "recieved header field" hack for that. Email has that field always.

Thanks Ruslan -

I had already tried something else that seems to work - looking at the 
MessageId attribute of the transaction's message attachment. It seems that 
email messages have a value in there, web replies don't. Can someone 
confirm or deny if my assumption is true?

if ($self->TransactionObj->Message->First->MessageId




>>Thanks,
>>Steve
>>
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>
>_______________________________________________
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>Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)