[rt-users] RE: Customer Survey in RT

[Michael Markstaller]

Running RT 3.0.12, I came across the below and installed it, but I'm stuck now with rights, when submitting the survey as not-logged-in user it says "permission denied"..
As I don't want people to login to RT to complete the survey, which right would I give "Everyone" to be able to modify the custom fields "_survey_.." in RT 3.0.12 ?

I also asked myself wether anybody already made some reports or statistics module for this ?

Another thing is, the re-open submit in Survey.html points the http post to xxx.html, where should this post be directed to and is this easily possible to reopen a ticket this way while still being unauthenticated anyway ?

Michael

> Brook Schofield brooksch at mac.com
> Sun Aug 10 10:12:41 EDT 2003
> 
> I came across a comment by Steffan Vigano in the RT lists a few months 
> back. I've wanted a Customer Survey/Feedback interface in RT for 
> awhile. Hopefully this doesn't already exist! Because I've got 
> something preliminarily working. Probably more appropriate topic for 
> rt-users to discuss - but I don't read that at home.
> 
> Install the code from:
> 	http://rt3.fsck.com/Ticket/Display.html?id=3317  (guest/guest)
> 
> Add the following to your Resolve Template:
> 
> If you would like to provide feedback on the service that you received, 
> simply go to:
>      {$RT::WebURL}NoAuth/Survey.html?q={$Ticket->SurveyAuthString}
> 
> or what ever you feel is appropriate wording. Then setup some custom 
> fields with names starting with _survey_ and their description being 
> the question you wish to ask. Disable the custom fields if you don't 
> want them displaying in the standard UI - they'll still be displayed by 
> the Survey interface.
> 
> There are still some items remaining - but since the weekend is nearing 
> an end I thought someone might find it useful to waste their Monday 
> away.
> 
> -Brook