[rt-users] RE: Customer Survey in RT

[Michael Markstaller]

Nobody with some hint which right I need to set with RT 3.0.12 that everyone can submit the survey ?

Michael

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Michael Markstaller
> Sent: Thursday, May 19, 2005 10:14 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RE: Customer Survey in RT
> 
> Running RT 3.0.12, I came across the below and installed it, 
> but I'm stuck now with rights, when submitting the survey as 
> not-logged-in user it says "permission denied"..
> As I don't want people to login to RT to complete the survey, 
> which right would I give "Everyone" to be able to modify the 
> custom fields "_survey_.." in RT 3.0.12 ?
> 
> I also asked myself wether anybody already made some reports 
> or statistics module for this ?
> 
> Another thing is, the re-open submit in Survey.html points 
> the http post to xxx.html, where should this post be directed 
> to and is this easily possible to reopen a ticket this way 
> while still being unauthenticated anyway ?
> 
> Michael
> 
> > Brook Schofield brooksch at mac.com
> > Sun Aug 10 10:12:41 EDT 2003
> > 
> > I came across a comment by Steffan Vigano in the RT lists a 
> few months 
> > back. I've wanted a Customer Survey/Feedback interface in RT for 
> > awhile. Hopefully this doesn't already exist! Because I've got 
> > something preliminarily working. Probably more appropriate 
> topic for 
> > rt-users to discuss - but I don't read that at home.
> > 
> > Install the code from:
> > 	http://rt3.fsck.com/Ticket/Display.html?id=3317  (guest/guest)
> > 
> > Add the following to your Resolve Template:
> > 
> > If you would like to provide feedback on the service that 
> you received, 
> > simply go to:
> >      {$RT::WebURL}NoAuth/Survey.html?q={$Ticket->SurveyAuthString}
> > 
> > or what ever you feel is appropriate wording. Then setup 
> some custom 
> > fields with names starting with _survey_ and their 
> description being 
> > the question you wish to ask. Disable the custom fields if 
> you don't 
> > want them displaying in the standard UI - they'll still be 
> displayed by 
> > the Survey interface.
> > 
> > There are still some items remaining - but since the 
> weekend is nearing 
> > an end I thought someone might find it useful to waste their Monday 
> > away.
> > 
> > -Brook
> 
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