[rt-users] Group question

[Ruslan U. Zakirov]

Paulo Ribeiro wrote:
> Hello all,
> 
> I have a simple question about groups. I have one single queue. Some 
> privileged users to manage the queue and several hundred unprivileged 
> users. I want to group those unprivileged users
> into groups (example departments). In fact, I want that when user1 opens 
> a call, user2 would be able to see the call if he logs in to the 
> interface, possibly even comment/reply.
> I understood that groups apply only to privileged users and found a post 
> that showed how
> we could create groups and add unprivieged users to it. (removing a line 
> in Admin/Elements/SelectNewGroupMembers)... This works, but I couldn't 
> make userA see a ticket created by userB even if both are in the same 
> group.
> Is this possible? Is there documentation about such an implementation?
Yes, grant right SeeTicket(or ShowTicket, don't remember) to requestor 
role only.
Read http://wiki.bestpractical.com/?Rights

> 
> Thanks
> LoPo
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>