[rt-users] Changing the RT instance name

[Jesse Vincent]

On Sat, May 21, 2005 at 06:14:17PM -0400, Joshua Myles wrote:
> >changed the name RT won't be able to recognize replies to old tickets
> >and find the correct ticket number to attach the e-mail to. The name is
> >used in the subject of outgoing e-mails to identify replies to them.
> 
> This is fairly easy to work around. Modify lib/RT/EmailParser.pm to 
> accept the old $rtname as well as the new:

Note also that RT 3.4.2 has code to let you do that from the config
file.