[rt-users] Changing the RT instance name

[Joshua Myles]

Rejo Zenger wrote:
> It is - i guess. However, one thing should be noted: as soon you have
> changed the name RT won't be able to recognize replies to old tickets
> and find the correct ticket number to attach the e-mail to. The name is
> used in the subject of outgoing e-mails to identify replies to them.

This is fairly easy to work around. Modify lib/RT/EmailParser.pm to 
accept the old $rtname as well as the new:

http://lists.bestpractical.com/pipermail/rt-users/2003-August/016332.html

Alternately, you could use something like procmail to modify the Subject 
header of incoming messages before they're passed to rt-mailgate.

Josh