[rt-users] New installation .... 2 e-mails for everything

[Philippe Dhont (Sea-ro)]

hi,
 
i think i have an idea why i am getting 2 e-mails per ticket and for
everything that happens...
in my scripts, i have al scripts in double:
 
 On Correspond Open Tickets with template Blank 
On Owner Change Notify Owner with template Transaction 
On Create Autoreply To Requestors with template Autoreply 
On Create Notify AdminCcs with template Transaction 
On Correspond Notify AdminCcs with template Admin Correspondence 
On Correspond Notify Requestors and Ccs with template Correspondence 
On Correspond Notify Other Recipients with template Correspondence 
On Comment Notify AdminCcs as Comment with template Admin Comment 
On Comment Notify Other Recipients as Comment with template
Correspondence 
On Resolve Notify Requestors with template Resolved 

On Correspond Open Tickets with template Blank 
On Owner Change Notify Owner with template Transaction 
On Create Autoreply To Requestors with template Autoreply 
On Create Notify AdminCcs with template Transaction 
On Correspond Notify AdminCcs with template Admin Correspondence 
On Correspond Notify Requestors and Ccs with template Correspondence 
On Correspond Notify Other Recipients with template Correspondence 
On Comment Notify AdminCcs as Comment with template Admin Comment 
On Comment Notify Other Recipients as Comment with template
Correspondence 
On Resolve Notify Requestors with template Resolved 
 
 
Am i right that this could be the reason ?
and how can i change these scripts ?
 
grtz,
Verus
 
 
 
 
 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Philippe
Dhont (Sea-ro)
Sent: dinsdag 24 mei 2005 8:46
To: rt-users at lists.bestpractical.com
Subject: [rt-users] New installation .... 2 e-mails for everything




Hi! 

I have a Debian system and installed RT on it (RT 3.4) 
Great piece of software i have to say! 
Everything works, i added some users, played a bit with the queues etc
and everything works. 
For e-mail i use a program ssmtp that forwards everything to my exchange
server and my exchange server sends it to the correct person in the
company, works like a charm!

Now, when i add a ticket, that person and the admincc gets normally an
e-mail, in this case this isn't different but i always get 2 e-mails!

And i see also in the history that 2 e-mails are sended....always and in
every situation. 
I only have 5 users and 1 adminCC and every person gets 2 e-mails, even
if i remove the adminCC....2 e-mails.... 
Can anybody explain me how this is possible or what i am doing wrong plz
? 
I'm sure that there is nothing wrong with ssmtp because i used it before
with other applications and also because in the history of the ticket
that 2 mails are sended so it must be the configuration of RT somehow.

Grtz, 
Verus. 

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