[rt-users] Unable to login (RT2)

[Carl Pickering]

Hi list,

I apologise if this question has been asked a thousand times, I have
attempted to search through the lists and cannot find any answer to my
question.

I have RT (rt-2-0-15) installed on the following machine:
Debian 3.1 ( 2.4.27-2-386)
Apache 1.3.33-6
MySQL 4.0.24-10

I followed the README file enclosed in the tar file enabling me to
install RT and the correct CPAN modules. If I open my machine to
http://192.168.1.25 I see the RT logon page, however I cannot logon. I
have tried the root/password logon, also my own root password incase it
was reading from /etc/passwd no joy.. 

/tmp/ was not showing any logs, so I moved and recreated the logs to be
in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc... Logs are being
created with nothing in, so I cannot give you anything from that..

I found a page on the BestPractical Wiki that shows you how to reset the
root password in mysql 
	update Users set Password='X03MO1qnZdYdgyfeuILPmQ' where
Name='root';

No joy.. Anyone have any ideas? I thank you for your time, patience and
any help you can provide.

Regards,

Carl Pickering
Research & Development
carl at theinternetgroup.com 

The Internet Group Ltd
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