[rt-users] Unable to login (RT2)

Carl Pickering carl at theinternetgroup.com
Tue May 24 14:43:51 EDT 2005


Hi list,

I apologise if this question has been asked a thousand times, I have
attempted to search through the lists and cannot find any answer to my
question.

I have RT (rt-2-0-15) installed on the following machine:
Debian 3.1 ( 2.4.27-2-386)
Apache 1.3.33-6
MySQL 4.0.24-10

I followed the README file enclosed in the tar file enabling me to
install RT and the correct CPAN modules. If I open my machine to
http://192.168.1.25 I see the RT logon page, however I cannot logon. I
have tried the root/password logon, also my own root password incase it
was reading from /etc/passwd no joy.. 

/tmp/ was not showing any logs, so I moved and recreated the logs to be
in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc... Logs are being
created with nothing in, so I cannot give you anything from that..

I found a page on the BestPractical Wiki that shows you how to reset the
root password in mysql 
	update Users set Password='X03MO1qnZdYdgyfeuILPmQ' where
Name='root';

No joy.. Anyone have any ideas? I thank you for your time, patience and
any help you can provide.

Regards,

Carl Pickering
Research & Development
carl at theinternetgroup.com 

The Internet Group Ltd
t: 0845 458 0497 f: 0845 458 1514
p: Winston House, 2 Dollis Park, Finchley, London, N3 1HF
w: http://www.theinternetgroup.com
--------------------------------------------------------------------------------


This message is intended exclusively for the individuals to whom it is addressed and may contain information that is privileged, or confidential. If you are not the addressee, you must not read, use or disclose the contents of this e-mail. If you receive this e-mail in error, please advise us immediately and delete the e-mail. The Internet Group Ltd. has taken every reasonable precaution to ensure that any attachment to this e-mail has been swept for viruses. However, The Internet Group Ltd. cannot accept liability for any damage sustained as a result of software viruses and would advise that you carry out your own virus checks before opening any attachment.
Company No: 430 8824   VAT No : 788 4545 69 Registered Office: 66 Wigmore Street, London W1U 2HQ





More information about the rt-users mailing list