[rt-users] Unable to login (RT2)

[Grant Miller]

Is there anything in your Apache logs when you try to log on?




On 5/24/05, Carl Pickering <carl at theinternetgroup.com> wrote:
> 
> Hi list,
> 
> I apologise if this question has been asked a thousand times, I have
> attempted to search through the lists and cannot find any answer to my
> question.
> 
> I have RT (rt-2-0-15) installed on the following machine:
> Debian 3.1 ( 2.4.27-2-386)
> Apache 1.3.33-6
> MySQL 4.0.24-10
> 
> I followed the README file enclosed in the tar file enabling me to
> install RT and the correct CPAN modules. If I open my machine to
> http://192.168.1.25 I see the RT logon page, however I cannot logon. I
> have tried the root/password logon, also my own root password incase it
> was reading from /etc/passwd no joy..
> 
> /tmp/ was not showing any logs, so I moved and recreated the logs to be
> in /opt/rt2/logs/ chmod 770 -R | chgrp rt -R etc etc... Logs are being
> created with nothing in, so I cannot give you anything from that..
> 
> I found a page on the BestPractical Wiki that shows you how to reset the
> root password in mysql
>         update Users set Password='X03MO1qnZdYdgyfeuILPmQ' where
> Name='root';
> 
> No joy.. Anyone have any ideas? I thank you for your time, patience and
> any help you can provide.
> 
> Regards,
> 
> Carl Pickering
> Research & Development
> carl at theinternetgroup.com
> 
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-- 

- Grant Miller <grantmiller1 at gmail dot com>