[rt-users] Preventing "Pending Approval" tickets from appearing in the Queues?

[Adrian Carter]

Hi all,
    I've setup Approvals using Groups as described in the wiki at 
http://wiki.bestpractical.com/index.cgi?ApprovalCreation .

    All seems to work ok.. but I would like for users to not see tickets 
that are currently pending approval. I.e.. I have users drop tickets 
into the "Credits" queue.. and there is users that have rights to that 
queue. Then I base approvals on the Credits_Approval queue which has a 
group, Credits_Approval_Grp as an AdminCC:.

    Now all that process works fine, but I want to prevent an ordinary 
staff member from seeing the tickets untill someone 'approves' the 
ticket.. as you can 'action' a ticket right now up untill you try to 
resolve it, where it then fails due to dependencies (the unresolved 
approval that is pending).

Can anyone offer some advice??
Thanks

Adrian

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

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