[rt-users] outgoing mail reply loops on NDR

[Filip Jonckers]

setup: RT 3.4.0 windows 2003 server - mailrelay and fetchmail

when sending a reply on a ticket and the outgoing email is returning a
Non-Delivery Report
the returning NDR causes a mail loop.
which is causing Apache to take 100% cpu and RT getting extremely slow -
not to mention the
database filling up with the NDR's.

When the NDR comes back - because it is added as a answer in the ticket
- it triggers a new
mail to the (external) requestor which in turn causes another NDR and so
on...

is it possible to disable the sending of an answer back to the source of
the incoming mail?
(this would solve the loop)

so basically the owner and CCs of the ticket should get a copy of the
answer but not the sender
of the answer (correspondence?)

any tips appreciated !

Filip

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