[rt-users] outgoing mail reply loops on NDR

[Jesse Vincent]

On Wed, May 25, 2005 at 09:57:15AM +0200, Filip Jonckers wrote:
> 
> setup: RT 3.4.0 windows 2003 server - mailrelay and fetchmail
> 
> When the NDR comes back - because it is added as a answer in the ticket
> - it triggers a new
> mail to the (external) requestor which in turn causes another NDR and so
> on...

We do this by default.  

> is it possible to disable the sending of an answer back to the source of
> the incoming mail?

Yes. Turn $NotifyActor back off, like is the default ;)

> (this would solve the loop)
> 
> so basically the owner and CCs of the ticket should get a copy of the
> answer but not the sender
> of the answer (correspondence?)
> 
> any tips appreciated !
> 
> Filip
> 
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