[rt-users] CC's not working.

[Stephen Turner]

At Friday 5/27/2005 12:32 PM, Vicki Stanfield wrote:

>Okay, I need to dig a little deeper to see what these scrips do then, 
>because the system as I have it set up originally did send email to the 
>watchers when a ticket was created in their queue. When a ticket was 
>created in the sysadmin queue for which I am a watcher, I got an email. I 
>don't now. As far as I can ascertain, the same scrips are there that were 
>there before. Likewise, when a comment is added, CCs and watchers were 
>notified and are not now.  And also with replies. Now nada!

There's some more info on scrips at 
http://wiki.bestpractical.com/index.cgi?ManualScrips. Understanding these 
is the key to figuring out what mail is sent when, and what it will look like.

>Did you expect a given scrip to be there that is not?

No - I actually was expecting there to be no scrip to send replies to CCs, 
as that was my best guess at what the problem was.

Steve