[rt-users] unknown ticket number?

[Stephen Turner]

At Friday 5/27/2005 04:58 PM, Jim Archer wrote:
>Thanks Steve!  Would the newly opened ticket have a new ticket number or 
>would it use the non-existing ticket number in the subject line?

Jim,

It would have a new number  - once RT failed to find a ticket with the 
number in the subject line, it would treat the message like a completely 
new one and give it the next ticket number in the system.

Steve