[rt-users] bad MIME handling HTML emails ?

[Pavel Ruzicka]

Jesse Vincent wrote:

>>I have a strange problem probably MIME handling related. Sometimes when
>>user creates ticket via email and someone tries to reply to this
>>transaction body of requestors email is not included or plain text
>>_attachment_ is included instead of body content (quoted) as required.
>>It seems like RT has problem handling mails with HTML attachments. May I
>>update MIME::Tools ?
>>
>>RT3.2.2, Perl 5.8.4, MIME::Tools 5.413
>>    
>>
>
>We've improved this a lot in RT 3.4. Give 3.4.2 a shot?
>
>Jesse
>  
>
No :( I upgraded 3.2.2 to 3.4.2 on my development machine to different
directory, did db objects upgrade:

~/rt-3.4.2# for i in 3.3.0 3.3.11;do
/opt/rt_34/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action schema --datadir etc/upgrade/$i ;
/opt/rt_34/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action acl --datadir etc/upgrade/$i;/opt/eu_rt/sbin/rt-setup-database
--dba root --prompt-for-dba-password --action insert --datadir
etc/upgrade/$i;done

and behavior is still the same. I also tried upgrade MIME::Base64 5.411 -> 5.417 and MIME::Tools 3.01 -> 3.05.

Ruza