[rt-users] Externally Reporting Ticket Info? (e.g, in Portals..)

[Adrian Carter]

Me again,
    Ok, we have RT installed as such, and the boss wants to integrate 
into the customer/staff portal a few things.. namely Total Tickets held 
by a user/queue, and the ability to dump the RTFM stuff into an 'FAQ' page.

    Whats the best way to tackle this? External queries via CLI tools 
that just updates the Portal? does the RSS/XML stuff reveal this 
information nicely? Would pulling it via XML into the Portal work ok ?  
Which way should I head? As either seems as if it can be made to work 
regardless, I'd just prefer to know which is the better option.

Thanks

Adrian

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

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