[rt-users] Approval: Hiding the ticket?

[Les Mikesell]

On Tue, 2005-05-31 at 20:10, Adrian Carter wrote:

>     Is it possible to prevent a ticket being 'examined' at all untill 
> its approval ticket is approved?? My guys have a carry over from their 
> last system where they 'click into' a ticket first, work on it, THEN 
> update the notes... which means that they can actually have worked on a 
> non=approved ticket without actually being aware of that untill AFTER 
> they have done the work :(
> 
>     Is there a way to perhaps just HIDE non-approved tickets? I guess 
> its a tweak on teh SELECT's for the queue lists... ANy suggestions 
> guys!?!?!?

Why don't you create the tickets in a queue that only people with
authority to approve can view?  Then as part of the approval
process, move it into a queue with the appropriate watchers to
resolve it.

-- 
  Les Mikesell
   les at futuresource.com