[rt-users] Parent Queues

Ruslan Zakirov ruslan.zakirov at gmail.com
Tue Nov 1 04:05:12 EST 2005


On 10/31/05, Andreas Vinsander <andreas at vinsander.se> wrote:
> On Mon, Oct 31, 2005 at 04:34:21PM +1100, Mark Schroder wrote:
> >
> > We have many companies that use our system and we would like each company to
> > be able to review outstanding tickets in a queue for their company only.
> > e.g. Queue name Client1PMqueue, Client2PMqueue are linked to a parent queue
> > PMQueue that allows us to view all requests for the PM system.
>
> Seems a bit odd to have different queues for the same product. Wouldn't
> it make sense to give proper rights to the users so that they only can
> view their own tickets (having all tickets for a certain product in one queue)?
+1

IMHO http://wiki.bestpractical.com/?Rights is worth to read.

There is only one problem in RT access control system that rights
can't be propagated via group membership, for example you can't say RT
to do next: "give a right to all members of the group to the object if
at least on member of the group is requestor(or in Cc, AdminCc)." This
was discussed on the ML and workaround was found, you can add as
ticket watchers users of the group with scrip.It would be *really
cool* if someone who is using this aproach will update the wiki
article.

>
> /Andreas

--
Best regards, Ruslan.



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