[rt-users] How to add a custom field to specify a group

[Ruslan Zakirov]

On 11/1/05, lwang <lwang at clusterfs.com> wrote:
> Hi all,
> I want to add a custom field to tickets to specify which group this
> ticket belongs to.
>
> When I add a custom field named "group" to every ticket, it asks me to
> input some possible values for this custom field.  However I just like
> to make it one of my already defined groups.
>
> Any advice is appreciated.
from easy to hard:
1) define CF as "select on value" and fill with group names yourself
2) same as first but fill it with scripT+cron
3) hack RT to support new CustomField type "select user defined
group", send patches to rt-devel :)
4) implement code that would allow you to write scrips for
transactions that happens
on all objects that support transactions(now it's implemented only for
tickets), send patches to rt-devel :) Write scrips that change the CF
values when new groups are created or old are disabled.

>
> I am using rt-3.4.4
>
> Thanks a lot.
>
> - Wang
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--
Best regards, Ruslan.